Your Privacy Matters

Privacy Policy

We're committed to protecting your personal information and being transparent about how we use it.

Effective: January 1, 2025
Updated: January 31, 2026

1. Introduction

Keyovia Inc. ("Keyovia," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (keyovia.com), mobile applications, and related services (collectively, the "Services").

2. Information We Collect

Personal Identifiers

  • Full name
  • Residential or mailing address
  • Email address
  • Phone number
  • Date of birth
  • Government-issued identification (when required)

Financial & Credit Information

  • Rent & utility payment history
  • Credit-related data (with your consent)
  • Bank account and payment card details
  • Transaction records

Account & Security Data

  • Username / email login
  • Encrypted password credentials
  • Multi-factor authentication (MFA) settings

3. How We Collect Information

1

Directly from you during registration and profile updates

2

Through forms, support tickets, and communications

3

Automatically via cookies, server logs, and analytics tools

4

From third-party partners (with your authorization)

5

From credit bureaus and rent reporting networks (with consent)

4. How We Use Your Information

🛠️

Provide, maintain, and improve our Services

📊

Rent & credit reporting (with your explicit consent)

💳

Process payments and subscriptions

💬

Customer support and communication

🛡️

Detect and prevent fraud or security incidents

⚖️

Comply with legal obligations

5. Legal Basis for Processing (EEA/UK Users)

Consent

Where explicitly required by law

Contract

Performance of a contract with you

Legal Obligation

Compliance with applicable laws

Legitimate Interests

Fraud prevention, service improvement

6. Sharing Your Information

Credit reporting agencies (with your consent)

Payment processors and financial service providers

Cloud hosting, analytics, and support vendors (under strict agreements)

Regulatory and law enforcement authorities when required

In connection with mergers, acquisitions, or asset sales

7. Data Security

TLS 1.3AES-256MFAAccess ControlsSecurity Audits

We use industry-standard safeguards including TLS 1.3 encryption, AES-256 at rest, multi-factor authentication, strict access controls, regular security audits, and formal incident response procedures to protect your data.

8. Data Retention

Retention Period

We keep personal information only as long as necessary to fulfill the purposes described in this policy, meet legal obligations, resolve disputes, and enforce agreements — typically up to 7 years after account closure unless longer retention is legally required.

9. Your Privacy Rights

✓
Access

Request access to your personal data

✓
Correction

Correct inaccurate or incomplete information

✓
Deletion

Request deletion (subject to legal exceptions)

✓
Restriction

Restrict processing of your data

✓
Portability

Receive your data in a portable format

✓
Withdrawal

Withdraw consent at any time

✓
Objection

Object to certain types of processing

10. Children's Privacy

Age Restriction

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such data, we will promptly delete it.

11. Cookies & Similar Technologies

We use essential cookies for security and core functionality, and analytics cookies to understand how our site is used. You can manage preferences via our cookie banner or your browser settings.

View Cookie Policy

12. Artificial Intelligence Usage

AI-Assisted Services

We may use AI tools to enhance customer support, detect unusual activity, and improve service quality. No AI system makes final credit decisions or replaces human judgment in significant matters.

13. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted here with the updated "Last Updated" date. We recommend reviewing this page from time to time to stay informed about how we protect your information.

Questions about your privacy?

We're here to help. Reach out to our privacy team for any concerns or requests.

Contact Us

© 2026 Keyovia Inc. All rights reserved.